Frequently Asked Questions
How do I recover my wallet?
Zome Wallet uses MPC-based key management, so recovery is handled securely through our app. If you've lost access, contact us at contact@zomewallet.com with your registered details and our support team will guide you through the recovery process.
Is Zome Wallet non-custodial?
Yes. Zome Wallet is non-custodial, meaning you are always in full control of your assets. We never store or have access to your private keys.
Which blockchains are supported?
We currently support Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and a growing list of EVM-compatible Layer-2 networks. More chains are added regularly—check our app for the latest list.
How do I report a security vulnerability?
We take security disclosures very seriously. Please send all vulnerability reports directly to contact@zomewallet.com with the subject line "Security Disclosure". Do not publish vulnerability details publicly until we have had the opportunity to investigate and remediate.
How can I comply with KYC/AML requirements?
Zome Wallet operates in compliance with applicable anti-money laundering regulations. For questions about identity verification or compliance, please review our AML Policy or contact us directly.