1. Who We Are
Zome Wallet ("we", "our", or "us") is the operator of the Zome Wallet application and website. For any privacy-related inquiries, contact us at contact@zomewallet.com.
2. Information We Collect
Because Zome Wallet is non-custodial, we do not collect or store your private keys, seed phrases, or wallet balances on our servers. However, we may collect:
- Account information: email address if you opt into our newsletter or support system
- Usage data: anonymized, aggregated statistics about app features used (no personally identifiable information)
- Device information: operating system, app version, and device type for crash reporting and compatibility
- Support communications: messages you send us via email, phone, or WhatsApp
- Cookie data: see our Cookie Policy for details
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Zome Wallet application
- Respond to your support requests and communications
- Detect and prevent fraud, security incidents, and technical errors
- Comply with our legal and regulatory obligations (see AML Policy)
- Send product updates and announcements (only if you have opted in)
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, our legal bases for processing are:
- Contractual necessity: to provide the Service you requested
- Legitimate interests: to improve our product and prevent fraud
- Legal obligation: to comply with AML and other regulatory requirements
- Consent: where you have given explicit consent (e.g., marketing emails)
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers: trusted third-party vendors who help us operate the Service (analytics, hosting, customer support), bound by confidentiality agreements
- Law enforcement: when required by valid legal process or to protect the rights and safety of our users
- Business transfers: in the event of a merger, acquisition, or sale of assets
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Support communications are retained for up to 3 years. Anonymized analytics data may be retained indefinitely.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data ("right to be forgotten")
- Object to or restrict processing of your data
- Data portability (receiving your data in a machine-readable format)
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at contact@zomewallet.com.
8. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no system is completely immune to risk—please protect your own devices and recovery phrases.
9. Children's Privacy
Zome Wallet is not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
contact@zomewallet.com
343 504-2112
WhatsApp: 343 504-2112